Error "...\xtext\xtextpreprocessor.cpp, 497" on document recognition in FlexiCapture 12

Symptoms

In FlexiCapture 12 Release 3 versions, document recognition fails with error in task log:

Internal program error: d:\build\teamagent\_work\2\s\0\ocrt\ocr\recpage\xtext\xtextpreprocessor.cpp. 497

mceclip1.png

Cause

It is a known issue issue in FlexiCapture Release 3 versions for certain PDF files with text layer.

Resolution

The issue is resolved in FlexiCapture 12 Release 4 Update 1 or later version. Update your FlexiCapture 12 installation to the latest version.

As a possible workaround (less recommended), try to disable using PDF text layer for the document recognition. Use "Use OCR Only" mode when uploading documents to the batch.

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