Verification Station is freezing after logging into Citrix

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Dmytro Zadniprenko

  • Edited

Symptoms

Verification Station is freezing after logging into Citrix, and it is not possible to click on the default menu icons like Files, Edit, etc.

Cause

Limitation of third-party (Citrix) technology, when deployed in some environments.
Specifically, the problem can arise if:
  • PC/laptop plugged into 1 or more external monitors
  • The Windows setting Display > Scale and layout > Change the size of text, apps, and other items is NOT set to 100%:image 2180

Resolution

Method #1
Unplug the external monitor (only use the laptop's built-in screen).

Method #2
Change the Windows setting Display > Scale and layout > Change the size of text, apps, and other items to be 100%

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