"The RPC server is unavailable" error message appears when FineReader is started

Symptoms

When FineReader product is started the following error message appears:

ABBYY Licensing Service is unavailable: The RPC server is unavailable.

Cause

ABBYY Licensing service has been stopped. This can be caused by other software e.g. antivirus. Also sometimes the system starts its services that have more priority and the FineReader licensing service was not started due to timeout.

Resolution

To fix this issue follow the steps below:

  1. Type in the Windows search Services and open it.
  2. Find the ABBYY FineReader <version> Licensing Service in the list of services and right-click it.
  3. Select Properties from the shortcut menu.
  4. Select the General tab.
  5. Check if the Automatic item is selected in the Startup type drop-down list. If a different item is selected, select Automatic.
    or select Automatic (Delayed start) in case the error message occurs every time after a reboot.
  6. Click the OK button.
  7. In the Services dialog, right-click the ABBYY FineReader <version> Licensing Service and select either Start or Restart from the shortcut menu.
  8. Launch ABBYY FineReader to make sure it is working correctly.

Additional information

This instruction corresponds to a locally installed FineReader software. If you deploy installation in LAN, follow the instruction from the article.

Was this article helpful?

546 out of 843 found this helpful

Have more questions? Submit a request

Comments

10 comments

  • Avatar
    Doug Miller

    Thank you ABBYY!!

    FOUND THE SOLUTION TO MY PROBLEM ON FIRST TRY!!

    Doug

    2
  • Avatar
    Valdemar Antonio Demetrio

    Thank you  Victoria Dvornikova

    from ABBYY!!

    0
  • Avatar
    William Barr

    The solution works for a period of time then reverts to the error message. The solution is a temporary fix only.

    0
  • Avatar
    Victoria Dvornikova

    Hello William,

    I`ve created a support ticket based on your comment. My colleagues will reply you soon.

     
    0
  • Avatar
    Jon Kittilsen

    This doesn't work on Window 7. "Services" only yields documents with that word in the title. Tried another method going through the Control Panle. That didn't work either.

    Jon

    0
  • Avatar
    Victoria Dvornikova

    Hello Jon Kittilsen,

    Try to press Windows+R hotkeys, type services.msc and press enter. Services windows should be opened.

    0
  • Avatar
    Jon Kittilsen

    So the file ending was missing. Thank you.

    0
  • Avatar
    Phil Robinson

    Thank you so much for your invaluable helpful comments. Sprint 9.0 working fine now.

    0
  • Avatar
    Peter Heath

    Works a treat thank you - Finereader 15 up and running after crash

    1
  • Avatar
    Posanipally, Raju

    In my machine the start button in disable status, can someone help us how it can be enabled?

    0

Please sign in to leave a comment.

Recently viewed