"The RPC server is unavailable" error message appears when FineReader is started

Edited August 27, 2021 07:48
9

Symptoms

When FineReader product is started the following error message appears:

ABBYY Licensing Service is unavailable: The RPC server is unavailable.

Cause

ABBYY Licensing service has been stopped. This can be caused by other software e.g. antivirus. Also sometimes the system starts its services that have more priority and the FineReader licensing service was not started due to timeout.

Resolution

To fix this issue follow the steps below:

Type in the Windows search Services and open it.
Find the ABBYY FineReader <version> Licensing Service in the list of services and right-click it.
Select Properties from the shortcut menu.
Select the General tab.
Check if the Automatic item is selected in the Startup type drop-down list. If a different item is selected, select Automatic.
or select Automatic (Delayed start) in case the error message occurs every time after a reboot.
Click the OK button.
In the Services dialog, right-click the ABBYY FineReader <version> Licensing Service and select either Start or Restart from the shortcut menu.
Launch ABBYY FineReader to make sure it is working correctly.

Additional information

This instruction corresponds to a locally installed FineReader software. If you deploy installation in LAN, follow the instruction from the article.

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Comments

9 comments

Doug Miller

March 03, 2020 01:56
Thank you ABBYY!!

FOUND THE SOLUTION TO MY PROBLEM ON FIRST TRY!!

Doug

2
Valdemar Antonio Demetrio

July 03, 2020 09:19
Thank you Victoria Dvornikova

from ABBYY!!

0
William Barr

December 15, 2020 14:38
The solution works for a period of time then reverts to the error message. The solution is a temporary fix only.

0
Victoria Dvornikova

December 16, 2020 09:36
Hello William,

I`ve created a support ticket based on your comment. My colleagues will reply you soon.

0
Jon Kittilsen

January 18, 2021 13:56
This doesn't work on Window 7. "Services" only yields documents with that word in the title. Tried another method going through the Control Panle. That didn't work either.

Jon

0
Victoria Dvornikova

January 18, 2021 15:47
Hello Jon Kittilsen,

Try to press Windows+R hotkeys, type services.msc and press enter. Services windows should be opened.

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Jon Kittilsen

January 18, 2021 16:01
So the file ending was missing. Thank you.

0
Phil Robinson

January 28, 2021 00:01
Thank you so much for your invaluable helpful comments. Sprint 9.0 working fine now.

0
Peter Heath

February 08, 2021 10:21
Works a treat thank you - Finereader 15 up and running after crash

1