"The RPC server is unavailable" error message appears when FineReader is started

Symptoms

When FineReader product is started the following error message appears:

ABBYY FineReader Licensing Service is unavailable: The RPC server is unavailable.

Cause

ABBYY Licensing service has been stopped. This can be caused by other software e.g. antivirus. Also sometimes the system starts its services that have more priority and the FineReader licensing service was not started due to timeout.

Resolution

To fix this issue follow the steps below:

  1. Type in the Windows search Services and open it.
  2. Find the ABBYY FineReader <version> Licensing Service in the list of services and right-click it.
  3. Select Properties from the shortcut menu.
  4. Select the General tab.
  5. Check if the Automatic item is selected in the Startup type drop-down list. If a different item is selected, select Automatic.
    or select Automatic (Delayed start) in case the error message occurs every time after a reboot.
  6. Click the OK button.
  7. In the Services dialog, right-click the ABBYY FineReader <version> Licensing Service and select either Start or Restart from the shortcut menu.
  8. Launch ABBYY FineReader to make sure it is working correctly.

This instruction corresponds to a locally installed FineReader software. If you deploy installation in LAN, follow the instruction from the article.

Additional information

If there is no ABBYY FineReader Licensing Service in the list of services, please repair the program as described in the article: Repairing FineReader.

If the service was not restored after the repair, uninstall the program as described in the article: How to completely remove FineReader? And reinstall it using the distribution kit of the latest version of the program: FineReader download links.

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Comments

18 comments

  • Avatar

    Doug Miller

    Thank you ABBYY!!

    FOUND THE SOLUTION TO MY PROBLEM ON FIRST TRY!!

    Doug

    2
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    Valdemar Antonio Demetrio

    Thank you  Victoria Dvornikova

    from ABBYY!!

    0
  • Avatar

    William Barr

    The solution works for a period of time then reverts to the error message. The solution is a temporary fix only.

    0
  • Avatar

    Victoria Dvornikova

    Hello William,

    I`ve created a support ticket based on your comment. My colleagues will reply you soon.

     
    0
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    Jon Kittilsen

    This doesn't work on Window 7. "Services" only yields documents with that word in the title. Tried another method going through the Control Panle. That didn't work either.

    Jon

    0
  • Avatar

    Victoria Dvornikova

    Hello Jon Kittilsen,

    Try to press Windows+R hotkeys, type services.msc and press enter. Services windows should be opened.

    0
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    Jon Kittilsen

    So the file ending was missing. Thank you.

    0
  • Avatar

    Phil Robinson

    Thank you so much for your invaluable helpful comments. Sprint 9.0 working fine now.

    0
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    Peter Heath

    Works a treat thank you - Finereader 15 up and running after crash

    1
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    Posanipally, Raju

    In my machine the start button in disable status, can someone help us how it can be enabled?

    0
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    Victoria Dvornikova

    Hi Posanipally, Raju,

    If all buttons for the Service are disabled, then it may be connected with the lack of permissions for the user under which you are logged in the System. Try to log in under Administrator or grant additional permissions to the user. 

    We also received a support ticket from you, please provide all further details in the ticket.

    0
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    Paul Levey

    ABBYY FineReader 12 is working fine again now. Thank you very much, 10/10

    0
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    moshfoi

    I followed the instructions. However on my windows services at the program was not even showing up , even though I already installed the program with submitting my serial number. And the program installed but when I press to open the program I get this message. And it's not showing up in Windows services

    0
  • Avatar

    Eliel viseman

    same problem, after update to windows 11.

    solution didnt help me i cant find license in services.

    any ideas? 

    0
  • Avatar

    Victoria Dvornikova

    Hello Eliel viseman,

    Please try to reinstall FineReader 15 using the link from the following article. In case you face any further issues - submit a support ticket.

    0
  • Avatar

    Bolotele

    Since installing Windows 11, I have the same message as in the screeie above. In addition, there is no "Abby FineReader 15 Licensing Serrvice" in "services". Repeated installations of the program, including cleaning the registry, do not change. Still the same chimney. What to do?

    0
  • Avatar

    Victoria Dvornikova

    Hello Bolotele,

    My colleague from Customer Support has provided you a reply in the ticket #482454.

    0
  • Avatar

    Roger Best

    So what this amounts to is that Abbyy Finereader is useless without an Internet connection or behind a serious firewall.

    0

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