Issue

When the program starts, the following error message appears:

Internal program data are corrupted. Please reinstall the program or contact your system administrator. Error code: 258

Cause 

The situation could appear because of the installation of operating system updates, CCleaner, or antivirus software.

If CCleaner software is installed on your computer, follow the steps described in the article.

Resolution

If CCleaner software is not installed, please follow the steps below:

1. Disable the antivirus software installed on the computer.
2. Go to Control Panel > Programs > Programs and Features.
3. Right-click onto ABBYY FineReader and select Uninstall.
4. Download the last release of FineReader.
5. Install the program following the instructions of the Installation Wizard.
6. Enable antivirus software.
7. Launch FineReader.

If the error message still occurs we recommend adding the following folders to the exceptions folder of antivirus software installed on the computer:

For FineReader PDF 15:

• C:\ProgramData\ABBYY\FineReader\15; 
  Note: the Program Data folder can be hidden. To show hidden folders, consult the following link: Show hidden files.
• C:\Users\%username%\AppData\Local\ABBYY\FineReader\15;
• C:\Users\%username%\AppData\Roaming\ABBYY\FineReader\15;
• C:\Program Files (x86)\Common Files\ABBYY\FineReader\15;
• C:\Program Files (x86)\ABBYY FineReader 15.

 For FineReader PDF 16: 

• C:\ProgramData\ABBYY\FineReader\16;
  Note: the Program Data folder can be hidden. To show hidden folders consult the following link: Show hidden files.
• C:\Users\%username%\AppData\Local\ABBYY\FineReader\16;
• C:\Users\%username%\AppData\Roaming\ABBYY\FineReader\16;
• C:\Program Files\Common Files\ABBYY\FineReader\16;
• C:\Program Files\ABBYY FineReader 16.

 If the issue persists after the steps above, please submit a request.