During the attempt to update your copy of ABBYY FineReader 12 the following error message appears:
An error occurred while downloading the update. File: http://finereader-updates.abbyy.com/cc96eb45-dd70-4f5d-bdb4-47097f e856bb.msp
or no diagnostic message is displayed.
This situation could appear if the update request was created during preventive maintenance of the file server.
In order to fix the issue, follow the steps below:
- Close ABBYY FineReader 12.
- Go to folder C:\ProgramData\ABBYY\FineReader\12.00\Updates. Please note that ProgramData folder may be hidden.
- Delete content of the folder.
- Launch ABBYY FineReader 12.
- In menu click on Help > Check for updates.