Symptoms

Error during the update of FineReader 14:

There was a problem with downloading updates. Cannot install updates

Cause

This situation could appear if the update request was created during preventive maintenance of the file server.

Solution

In order to fix the issue, follow the steps below:

1. Close ABBYY FineReader 14.
2. Go to to folder C:\ProgramData\ABBYY\FineReader\14.00\Updates.
   Please note ProgramData folder may be hidden.
3. Delete content of the folder.
4. Launch ABBYY FineReader 14.
5. In the menu click on Help > Check for updates.