Screenshot Reader captures the incorrect area on the screen

Issue

Screenshot Reader captures not the same area as was drawn.

Cause

The issue of incorrect area capturing is connected with scaling options on high DPI monitors.

Solution

For correct area capturing, please follow the steps below:

  1. Try to set up the display settings of the scaling, resolution, the size of the text to "Recommended" or 100%.
  2. Go to the folder where the application was installed (by default it is C:\Program Files (x86)\ABBYY Screenshot Reader <application version>).
  3. Right-click on ScreenshotReader.exe and in the drop-down menu select Properties > Compatibility.
  4. In the Compatibility mode section tick on Run this program in compatibility mode for and select the highest operating system available for your computer.

  5. Make sure that Disable display scaling on high DPI settings* is enabled. Click OK.

  6. Restart the computer to apply the changes.

*In the system settings Disable display scaling on high DPI settings can be displayed as Override high DPI scaling behavior. Then it is necessary to click the button Change high DPI settings > activate Override high DPI scaling behavior.
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Comments

3 comments

  • Avatar

    John Fields

    this worked in 15 but doesn't in 16

    0
  • Avatar

    Victoria Dvornikova

    Hi John,

    The issue with high DPI monitors should be fixed in one of the upcoming releases of FineReader PDF. Please follow the Release Notes updates

    0
  • Avatar

    Sergio Poblete

    Hi. Abby Screenshot Reader does not work. I put it in Windows 8 compatibility mode and lowered the screen resolution as indicated in an Abby help post. It worked once and then never again. I have Windows 10 Pro. What can I do because I need it for work?

    0

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