Symptoms
When installing updates for FineReader PDF, the following error messages appear:
Failed to load DLL ole32.dll. Unknown error. Error code: 0xc1
and
Unhandled Internal Error
Cause
The situation may be caused by the antivirus software installed on the computer.
Resolution
To resolve the issue, please try to follow the steps below:
- Temporarily disable the antivirus software installed on the computer.
- Repair FineReader PDF as described in the article: Repairing FineReader.
- Then try to install the updates in FineReader PDF via the Help menu > Check for Updates.
If the issue persists, please reinstall the copy of the program as described below:
- Temporarily disable the antivirus software installed on the computer.
- Uninstall FineReader PDF and remove its program folders as described in the article: How to completely remove FineReader PDF 16 for Windows.
- Download the distribution kit of the latest version: Download links for FineReader PDF 16.
- Start the installation process by right-clicking on the downloaded installation file and selecting Run as administrator.
- After the installation, enable the antivirus software.
If the issue persists after following the steps above, please submit a request.
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