An error occurred during file postprocessing for the native file hotfolder: code=2, exception=filename.extention was not found.

Symptoms

When importing documents, the import tasks fail with the following error:

An error occurred during file postprocessing for the native file hotfolder: code=2, exception=filename.extention was not found.

Cause

The issue may be caused by third-party software.

Resolution

Add Flexicapture processes and import directory to the white list of the antivirus software in the article: Adding FlexiCapture 12 to the white list of antivirus

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