Symptoms

When initiating an import from a MAP import profile the import task is started, but does not proceed past 0% and is "stuck".

Cause

The user account running the Processing Station is not configured as per FlexiCapture 12 documentation: Image import profiles ("To set up import from a MAPI mailbox")

The Operator Station or the Processing Station must be run under the user account that is used for accessing the mailbox.

Resolution

Verify the Processing Station configuration and set the "Log On As" account as the same account that is being accessed. This account has to be part of the domain and has to have all other necessary access to the FC12 folders, as below:

• FlexiCapture installation folders:
  
  • C:\Program Files\ABBYY FlexiCapture 12 Servers
    (on the application server and processing server machines).
  • C:\Program Files\ABBYY FlexiCapture 12 Stations
    (on machines with processing stations and user stations such as Verification Station and Project Setup Station).
• Folders containing logs, settings, and temporary files (on all of the machines with FlexiCapture components):
  • C:\ProgramData\ABBYY\FlexiCapture
  • C:\Users\%USERNAME%\AppData\Local\ABBYY\FlexiCapture.
  • C:\Users\%USERNAME%\AppData\Roaming\ABBYY\FlexiCapture.
  • C:\Users\All Users\ABBYY\FlexiCapture.
  • %TEMP% on Processing Stations.
  • Hot folders used in FlexiCapture projects.