Symptoms

When trying to open a batch in Web Verification Station, there is an error: 

notHandledInternalError

After downloading the log file and opening log.json file the following error can be found: 

"errorCode":"notHandledInternalError","error":{"exception":{"values":{"0":
"type":"TypeError","value":"Cannot read properties of undefined...

Cause

This is a known issue.  

Resolution

This error is fixed in FlexiCapture 12 Release 4 Update 1. The recommended way of resolving this issue is updating the FlexiCapture 12 to the latest release.

Additional information

FlexiCapture 12 Distributed latest version
How to safely upgrade FlexiCapture 12?