Symptoms

While uploading any document into the Document Skill editor, an error occurs:

Failed to process document. Unknown error.

• Subscription is not expired and counters have enough pages left.
• The issue occurs regardless of the user's role - the tenant administrator gets the same error.
• Remote users outside the company network do not have the issue.

Cause

The company policy applies some restrictions on uploading/downloading files. It can be checked and confirmed if to capture browser HAR logs while reproducing the issue. There will be an error pointing out to the restrictions:

Resolution

Please contact the company's system administrator/IT department to resolve the issue.

Additional information

How to collect HAR logs