Blue Prism Connector Error: Authorization failed. Please verify your credentials. If the user has access to multiple tenants, specify the Tenant to use.

Symptoms

Following the execution of the GetSkills Action in Blue Prism, the following error message appears:

Error Message: Internal - Could not execute the code stage due to an exception thrown by the code stage: Authorization failed. Please verify your credentials. If the user has access to multiple tenants, specify the Tenant to use.

Cause

The issue may be caused by two possible options:

  1. Outdated Blue Prism Connector version.
  2. Wrong credentials were used.

Resolution

To resolve the issue, please consider the following:

  1. Verify credentials used in connector settings.
  2. Check the Blue Prism connector version using the following article: Checking installed version of Blue Prism connector for Vantage
    Verify that the latest version installed compared to the latest available version: ABBYY Marketplace

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