Email support is only available to customers with Enterprise support package

• To: 
  • Use the email provided during the Support Onboarding process
• Subject: 
  • Provide a concise description of the issue and the name of the affected product
• Body: 
  • Provide a detailed description of the issue. Include:
    • Product version
    • Steps to reproduce the issue
    • Any troubleshooting steps you attempted
• Attachments: 
  • Include if helpful (for example, screenshots of errors)
  • Are automatically added to the support request.

After you have sent the email

• You will receive an email response confirming that ABBYY Customer Support received your support request 
  • The email will contain a link to the support request in your Help Center profile.