During migration

The migration is:

• Largely automated and handled by ABBYY’s Site Reliability Engineering team
• Asynchronous
• No live customer participation required during the data migration

Downtime

No extended downtime or disruption to document processing is anticipated during the migration to Vantage 3

• Your Vantage 2.7 environment will remain fully operational throughout the migration window, including document processing and mail/folder imports. 
• The only required action prior to migration is to ensure all skills are published and user invites are accepted before the scheduled migration start time.  

After migration

• Both Vantage 2.7 and Vantage 3 are accessible in parallel for up to 14 days
  • This allows validation, confidence-building, and completion of in-flight transactions
• Upon login, you will see both tenants listed, clearly labeled by version (2.7 or 3.x)
• You can choose which tenant to open during login
• Support hypercare lasts up to one week
  • After your hypercare period is complete, standard support processes apply
• Refer to new documentation: Vantage 3 Documentation
• Once Vantage 3 is fully operational and all transactions have completed, the Vantage 2.7.3 tenant will be marked for deletion by ABBYY

‼️Required Customer Actions After Migration

After migration, customers must:

1. Create a new OAuth client secret for Vantage 3 API access
   • Same base URL, new credentials
2. Update folder import integrations
   • Point SFTP connections to the new 3 IP address
3. Upgrade Advanced Designer to version 3
4. Review and re-enable:
   • Mail imports
   • Folder imports (if applicable)
5. Validate skills, data catalogs, and workflows in 3