Symptoms

When FineReader PDF (or Hot Folder) is started, one of the following errors occur:

XML parsing failed: line 0 character 0. XML document must have a top level element

XML analysis was unsuccessful: line 0, character 0. XML document should contain the highest level element

Cause

Third-party software could corrupt some XML files of the program.

Solution

In order to solve the issue, please do the following:

1. Delete the content of the following folder for FineReader PDF: C:\Users\%username%\AppData\Local\ABBYY\FineReader\<version>
   Please note: The AppData folder can be hidden.
2. Remove the fineUI.CommonSettings.XML from the folder: C:\Users\%username%\AppData\Roaming\ABBYY\FineReader\<version>
   (for PDF Transformer +: C:\Users\%username%\AppData\Local\ABBYY\PDFTransformer)
3. Open the application (FineReader PDF or Hot Folder) anew.