FineReader requests activation on a workstation

Issue

FineReader requests activation on a workstation when a Per Seat license has been activated in License Manager and the following error message occurs:

The license <serial number>/<workstation index> is scheduled for activation by the license server <SERVERNAME>.

Cause

  1. The computer hosting the Licensing Server did not have an internet connection when the program was installed on the workstation.
  2. If port 443 was blocked on the computer hosting the License Server.

In both cases, a license is assigned to the workstation, but the license is not activated. The license gets the Installed on <WorkstationName> status in the License Manager. Activate the license on the workstation using any of the available activation methods.

Solution

Make sure that the computer hosting the Licensing Server has an internet connection. 

Check that port  443 is opened on the computer hosting the License Server. This port is used to establish a connection between ABBYY activation and the registration server.

Additional information

If concurrent licenses are activated in the License Manager, the copy of ABBYY FineReader on the workstation should not request activation. If it does, the administrative installation point used to install ABBYY FineReader on the workstation was not created correctly.

In this case, you should create a new administrative installation point as described in the System Administrator's Guide and reinstall ABBYY FineReader Corporate on the workstation.

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