Purchasing the credits for Cloud OCR SDK

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Sergey Pilipchuk

Currently there are two possible options to purchase pages for Cloud OCR SDK:

1) for standard volumes payment is performed via PayPal or 2Checkout. This purchase procedure is fully automated. If you do not have the PayPal or 2Checkout account, you will have a possibility to create it in the opened page during the payment procedure. Please see Online purchase guide for details.

In case of PayPal you can get the PDF invoices for every your purchase to your email if you enable the "Send PDF invoices for every completed purchase" option in the Invoice settings of your Account settings. Also you can get the invoices for your previous purchases in the Purchases history section. Click on the corresponding link in the Order# column.

In case of 2Checkout the invoice will be sent automatically to the billing email address provided during ordering. For each completed order, a payment receipt will also be sent automatically to the billing email address provided.

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Comments

8 comments

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  • Avatar

    Nikolay Kussovski

    Hello,
     
    Each time I try to buy a package, I get unexpected error. Then I receive a message that I have made the payment, but the pages in the dashboard are not updated.
     
    Please advise!
    Nikolay
    3
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    Elitza Bratkova

    I have the same problem. I've been charged 4 times and the package is not added to the account. After contacting 2checkout support they've escalated to ABBYY that product is not delivered and still no resolution.

    0
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    Dirk

    Typical user help, useless! These types of articles are just written to get a salary, they help no-one

    0
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    Ibrahim

    The same problem, unexpected error, the payment charged, and didn't see anything in my dashboard. Wrote to the support. He said, no payment was found in the internal system. Still waiting for the response. Already send the invoice.

    1
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    Dirk

    Yeah. I asked for an invoice, and all they tell me is how I can purchase new volume. Useless customer service.

    0
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    Alex Vlassopulos

    I have two pending £7.19 payments which shouldn't be there. I have paid £5.99 with PayPal. 
     
    I tried with my credit card but Abbyy had issues on both transactions and they were cancelled. 
     
    Please ensure the £7.19 are not charged or refunded, if they were charged. 
     
    Please confirm, 
     
    Thanks
    Alex 
     
    CEO, Kitche Limited 
    0
  • Avatar

    Nikolai Kromm

    Hi Alex,

    Sorry to hear that you have difficulties with the payments.

    Could you please raise a support ticket and provide us with your Cloud OCR SDK Application name and email used for your account?

    0
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    bsi_it

    Hi Nikolai

    where can i raise a support ticket. i have also problems with our renewal. I get e-mails with payment problems, but i could not find any invoices (paid or unpaid) ????????????

    thanks Hans-Peter

    0

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