No TWAIN module: C:\Windows\Twain_32.dll

The message "C:\Windows\Twain_32.dll" usually appears when the Desktop Experience Feature is not installed on Windows Server 2008 R2. This Feature is a part of Windows Server 2008 but it is disabled by default.

If you run Windows Server 2008 R2, please open Server Manager → Features and install the "Desktop Experience".

If it does not help or you do not run the Windows Server 2008 please send to technical support* the AInfo report gathered from the machine where the issue occurs. This report (a ZIP file) can be created via the AInfo utility:

  • Go to the Engine installation folder, \Bin\Support subfolder.
  • Run AInfo.exe and click "Save"
  • Wait for a few minutes until the report will be collected
  • send the result AInfo.zip to technical support*.

*Please see technical support contacts in support locator.

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