Symptoms

When FineReader Engine is uninstalled using the Add or Remove programs dialog (Start > Settings > Control Panel > Add or Remove Programs), the following (or similar) error message may appear:

"There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action Launch_deinstall_VisualComponentsX.dll, location: C:\Windows\system32\, command: regsvr32.exe /s /u "C:\Program Files\ABBYY SDK\11\FineReader Engine\Bin\VisualComponentsX.dll".

Solution

Try to remove the previous version of FineReader Engine completely, as described below:

1. Delete all files from the previous FineReader Engine installation manually.
2. Clean out the registry entries left from the previous FineReader Engine installation:
   1. Create a folder on a hard drive (this folder can be located on any drive and have any name, for example, C:\EngineUninst).
   2. Download the MsiZap utility.
   3. Run the following command from the command line:

• • For FineReader Engine 11: C:\EngineUninst\MsiZap.exe TW! {AFE11000-0001-0000-0000-074957833700}
  • For FineReader Engine 12: C:\EngineUninst\MsiZap.exe TW! {AFE12000-0001-0000-0000-074957833700}

Wait until the process is completed. All FineReader Engine keys will be removed from the registry, and the DOS window will close automatically.