When I try to open an image the message “File is corrupted” occurs. What should I do?
FineReader Engine supports opening images in the following formats:
- Uncompressed BMP;
- GIF, LZW-compressed;
- JPEG 2000;
- JPEG (JFIF format);
If the image does not belong to any of the formats above or it has some misplaced bytes, then FineReader Engine will fail to open that image.
As a workaround for opening a corrupted image, we can suggest the following solutions:
- change options of the scanner and save the image, for example, in another format;
- re-save by another program before processing.
In case these recommendations are not useful for you, please send this image to the technical support service.