"There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor"

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Nadezhda Solovyeva

Issue

While installing 64-bit version of FREngine I'm getting error message:

"There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action Launch_regsvr32_FREngine.dll.x64. location: C:\WINDOWS\system32\.command: regsvr32.exe /s "C:\Program Files\ABBYY SDK\12\FineReader Engine\Bin64\FREngine.dll"

Cause

This message appears due to the user's insufficient rights to register dll.

Solution

Try to perform installation via Setup.exe - it requires administrative rights, so while necessary rights will be granted, the installation process will be successfully performed. .msi file does not request administrative rights, so there is no chance to raise them.

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    Edward Jahn

    I do not understand "Try to perform installation via Setup.exe".

    What does it mean?

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    Viacheslav Prodan

    Dear Edward.

    I have created a request on your behalf so that our customer support staff can answer all your questions.

     

    Best regards,

    Viacheslav Prodan

     

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