"There is a problem with this Windows Installer package" error during the installation of FineReader Engine 12


While installing a 64-bit version of the FineReader Engine 12, the following error message appears:

There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action Launch_regsvr32_FREngine.dll.x64. location: C:\WINDOWS\system32\.command: regsvr32.exe /s "C:\Program Files\ABBYY SDK\12\FineReader Engine\Bin64\FREngine.dll


This message appears due to the user's insufficient rights to register the required libraries.


Try to perform the installation via Setup.exe - it requires administrator rights, so while necessary rights will be granted, the installation process will be successfully performed. The .msi file does not request administrative rights, so there is no chance to raise them.

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    Edward Jahn

    I do not understand "Try to perform installation via Setup.exe".

    What does it mean?

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    Viacheslav (Slava) Prodan

    Dear Edward.

    I have created a request on your behalf so that our customer support staff can answer all your questions.


    Best regards,

    Viacheslav Prodan



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