Why do I get error "HTTP code NotFound, error code 404 ..." while logging to Cloud OCR SDK account?

The "HTTP code NotFound, error code 404, details: Can’t find user by credentials" issue can come out by any of two reasons:

  • The user does not exist (no user with specified email).
  • The password is incorrect.

Please try to login again (cloud.ocrsdk.com/Account/Login), checking for possible mistakes:

  • Make sure that you are using the correct e-mail and password.
  • One possible reason is that some extra symbols (like spaces or line breaks) were copied with the password. To avoid this, copy the password to a text editor and from there to the form.
  • Double-check the symbols that look alike (for example, the capital letter I and the lowercase letter l).
  • Make sure that Caps Lock is off.

If you are still unable to log in, try resetting the password by clicking Forgot password? on the login screen.


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