Symptoms
Error message during the installation:
Internal program data is incorrect. Reinstall the program or contact the system administrator. Error code: 123
Resolution
Add these folders to exceptions of the antivirus and CCleaner and repeat the installation:
- C:\Program Files (x86)\ABBYY FineReader 15;
- C:\Program Files (x86)\Common Files\ABBYY;
- C:\ProgramData\ABBYY\FineReader;
- C:\Users\%username%\AppData\Local\ABBYY\FineReader;
- C:\Users\%username%\AppData\Roaming\ABBYY\FineReader;
If the issue persists, reinstall the program as described below:
1. Uninstall ABBYY FineReader PDF 15 using the standard Windows methods Start > Control Panel > Programs > Apps and Features.
2. Delete the following folders, that eventually still exist:
-
C:\Program Files (x86)\ABBYY FineReader 15
- C:\ProgramData\ABBYY\FineReader\15
- %userprofile%\AppData\Local\ABBYY\FineReader\15
- %userprofile%\AppData\Roaming\ABBYY\FineReader\15
- C:\temp\FR15
Note: Folders ProgramData and AppData folders can be hidden.
3. Switch off any third-party software (registry cleaners, antivirus software).
4. Install the program by right-clicking the installation file and choosing Run as administrator. Turn on the antivirus software after the installation.
Comments
0 comments
Please sign in to leave a comment.