Symptoms

During the installation, the following error appears:

Internal program data are corrupted.
Please reinstall the program or contact the system administrator. Error code: 123

Cause

The issue may occur due to some corrupted program files. This may be caused by antivirus or other third-party software (e.g. CCleaner) installed on the computer.

Resolution

As a solution, please add FineReader PDF folders to the exceptions of the antivirus software and perform the clean reinstallation of the program as described below:

1. Add the following program folders to exceptions of the antivirus and CCleaner:
   

   For FineReader PDF 16:

   • C:\Program Files\ABBYY FineReader 16
   • C:\Program Files\Common Files\ABBYY
   • C:\ProgramData\ABBYY\FineReader
   • C:\Users\%username%\AppData\Local\ABBYY\FineReader
   • C:\Users\%username%\AppData\Roaming\ABBYY\FineReader
     

     Note: The ProgramData and AppData folders can be hidden. To show hidden folders, consult the following link: Show hidden files.

   For FineReader PDF 15:

   • C:\Program Files (x86)\ABBYY FineReader 15
   • C:\Program Files (x86)\Common Files\ABBYY
   • C:\ProgramData\ABBYY\FineReader
   • C:\Users\%username%\AppData\Local\ABBYY\FineReader
   • C:\Users\%username%\AppData\Roaming\ABBYY\FineReader
     

     Note: The ProgramData and AppData folders can be hidden. To show hidden folders, consult the following link: Show hidden files.

2. Remove the program as described in the article: 
   

   Note: It is important to delete the program folders listed in the below articles.

   For FineReader PDF 16: How to completely remove FineReader PDF 16 for Windows
   For FineReader PDF 15: How to completely remove the FineReader PDF 15 version
3. Switch off any third-party software (registry cleaners, antivirus software).
4. Download the latest version of the application by the following link: Download link for FineReader products.
5. Install the program by right-clicking the installation file and choosing Run as administrator.
6. Turn on the antivirus software after the installation.

If the issue still persists, please submit a request to the Customer Support team.