Trusted environ­ment

ABBYY FlexiCapture Cloud service is hosted on Microsoft Azure cloud environment.

SOC 2 Type 1 certification

ABBYY FlexiCapture Cloud has inbuilt security features related both to infrastructure and platform layers. The product is SOC2 Type 1 certified and is suitably designed to meet the criteria for the security and confidentiality principles set forth in TSP div 100; 2017 Trust Services Criteria for Security, Availability, Processing Integrity, Confidentiality, and Privacy, (AICPA); and Trust Services Criteria. The audit report was issued by PricewaterhouseCoopers Germany.

GDPR compliance

At ABBYY, we take data privacy issues very seriously and make sure that our solutions are compliant with the latest data protection laws. ABBYY FlexiCapture Cloud was created in compliance with European GDPR regulations.

Clear data location

All customer data is processed and stored within the Microsoft Azure environment. Data centers are located in Western Europe, the United States, and Australia. Each customer can select a region where data will be stored and processed.

You control access to your data

When ABBYY delivers a complete tenant to the customer, the administrator on the customer side receives complete visibility and control to its tenant, including documents and processed data.

Customers can grant temporary access to their FlexiCapture Cloud tenant for ABBYY’s partners or employees in case they require support or additional services. This access could be blocked at any time by the customer at his/her sole discretion.

Automatic data removal

ABBYY FlexiCapture Cloud is a document processing and data extraction service, not a document or data storage service. Documents and captured data could be removed from the service by the customer within two weeks after export to the back-end system. Otherwise, they will be automatically deleted.

Encryption

ABBYY service supports encrypted data transfer using HTTPS with high-grade encryption. Data transfer between Azure processing nodes and the storage in Azure is also protected with encryption.

24x7 monitoring of cloud operations

We have implemented a number of automatic tests, which constantly monitor and report availability and performance of the FlexiCapture Cloud service. In case of any issues, our dedicated team of service engineers will be immediately notified.

Status monitor

ABBYY FlexiCapture Cloud customers have access to the Service Status Monitor dashboard, which instantly shows the current status of the service and is therefore extremely useful for monitoring and troubleshooting.

99,5% uptime guaran­teed

ABBYY provides an SLA that guarantees 99,5% uptime for the service.