Service security and data protection
ABBYY FlexiCapture Cloud service is hosted on Microsoft Azure cloud environment.
Microsoft provides the security of the hosting environment, which includes physical security, fault-tolerance, redundancy, and operations and personnel security. Microsoft’s security procedures, including encrypted communications and operational procedures, identity and access management, intrusion detection, DDoS attack prevention, and penetration testing, are described here.
ABBYY provides FlexiCapture Cloud service application security and continuous operations, including a variety of security technologies and procedures to save uploaded data from unauthorized access, use, or disclosure.
SOC 2 Type 1 certification
ABBYY FlexiCapture Cloud has inbuilt security features related both to infrastructure and platform layers. The product is SOC2 Type 1 certified and is suitably designed to meet the criteria for the security and confidentiality principles set forth in TSP div 100; 2017 Trust Services Criteria for Security, Availability, Processing Integrity, Confidentiality, and Privacy, (AICPA); and Trust Services Criteria. The audit report was issued by PricewaterhouseCoopers Germany.
At ABBYY, we take data privacy issues very seriously and make sure that our solutions are compliant with the latest data protection laws. ABBYY FlexiCapture Cloud was created in compliance with European GDPR regulations.
Clear data location
All customer data is processed and stored within the Microsoft Azure environment. Data centers are located in Western Europe, the United States, and Australia. Each customer can select a region where data will be stored and processed.
You control access to your data
When ABBYY delivers a complete tenant to the customer, the administrator on the customer side receives complete visibility and control to its tenant, including documents and processed data.
Customers can grant temporary access to their FlexiCapture Cloud tenant for ABBYY’s partners or employees in case they require support or additional services. This access could be blocked at any time by the customer at his/her sole discretion.
Automatic data removal
ABBYY FlexiCapture Cloud is a document processing and data extraction service, not a document or data storage service. Documents and captured data could be removed from the service by the customer within two weeks after export to the back-end system. Otherwise, they will be automatically deleted.
ABBYY service supports encrypted data transfer using HTTPS with high-grade encryption. Data transfer between Azure processing nodes and the storage in Azure is also protected with encryption.
Service availability and SLA
24x7 monitoring of cloud operations
We have implemented a number of automatic tests, which constantly monitor and report availability and performance of the FlexiCapture Cloud service. In case of any issues, our dedicated team of service engineers will be immediately notified.
ABBYY FlexiCapture Cloud customers have access to the Service Status Monitor dashboard, which instantly shows the current status of the service and is therefore extremely useful for monitoring and troubleshooting.
99,5% uptime guaranteed
ABBYY provides an SLA that guarantees 99,5% uptime for the service.
Customized and integrated solutions
Prebuilt back-end connectors
ABBYY FlexiCapture Cloud service offers prebuilt document and data export connectors to the following systems:
- ECM/Document Management
- Microsoft SharePoint
- Blue Prism
- Automation Anywhere
- Other systems
- NX Manager
We are always adding more connectors.
Global partner network
ABBYY value added resellers (VARs) and integration partners are always available to help you set up and customize the system. Please contact us, describe your project, and we will find the best VAR in your area.