Conversion of document files halts when using Microsoft Excel

Symptoms

  • The conversion of document files halts while using Microsoft Excel.
  • The spoolsv.exe / splwow64.exe printer service stops

Cause

unknown

Resolution

  1. Open the Task Manager and stop the following processes: excel.exe, spoolsv.exe / splwow64.exe.
  2. Select a local printer as the default printer (e.g. Microsoft XPS Writer).
  3. Restart the spoolsv.exe / splwow64.exe printer service.

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