Symptoms

• The conversion of document files halts while using Microsoft Excel.
• The spoolsv.exe / splwow64.exe printer service stops

Cause

unknown

Resolution

1. Open the Task Manager and stop the following processes: excel.exe, spoolsv.exe / splwow64.exe.
2. Select a local printer as the default printer (e.g. Microsoft XPS Writer).
3. Restart the spoolsv.exe / splwow64.exe printer service.