What to do if you cannot find a solution for your issue in the Knowledge Base?

If you experience technical difficulties such as bad recognition results and errors during import/recognition/export when using FineReader Server 14/ Recognition Server 4.0 and cannot find a solution for these issues in this Knowledge Base, please contact the ABBYY Technical Support. 

Please, sumbit your request to Technical Support and provide the following information. This will help the team to analyze the problem and get back to you as quickly as possible.

  • A description of the issue. Example: "The barcode on the second page of the attached document does not get recognized"
  • A report from the diagnostic tool (Remote Administration Console → right click on Recognition Server node → Run Diagnostic Tool).
  • The workflow you were using (Remote Administration Console → right click on the workflowSave Settings...).
  • The images you were processing when the issue occurred. These images will help the technical support team reproduce the error you encountered.

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