How to deactivate Per Seat license if the local installation was performed (for serial numbers with multiple licenses)?
Please provide support with the license index number or workstation name, where the license was activated previously, and the serial number of the product.
To see the license ID number on the workstation please do the following:
- Open menu Help > About > License info.
- In the Support ID parameter, you can see the index number after a slash symbol ("\"). Please provide this ID number to support by submitting a support ticket.
If on the previous workstation the product is unavailable or you are not able to provide the workstation name where the product was activated previously, you could check all workstations and their license ID numbers (as described above). The support representative will be able to deactivate all unused licenses.
Note: If you move a locally installed Per Seat license to a new workstation (for serial numbers with multiple licenses) we recommend to submit support ticket.
Related article: Where can I find the workstation name?