Question

How to deactivate a Per Seat license if the local installation was performed (for serial numbers with multiple licenses)?

Answer

In the request to our Customer Support Team, provide the license index number or workstation name from the computer where the license was activated previously and is no longer in use now, and the product's serial number.

To find the license ID number on the workstation, please follow the steps:

1. Start the program. Go to the Help > About > License Info. 
2. In the Support ID parameter, the index number is displayed after a slash symbol ("/"). Provide this ID number to our Support Team by submitting a request.

If the program is unavailable on the previous workstation or it is not possible to specify the workstation name where the product was activated previously, please check all the workstations on which the program is currently installed and used and provide the license ID numbers from these workstations. This way the support representative will identify and deactivate all unused licenses.

Additional information

How to find the computer name