Restoring access to the Premium account for ABBYY mobile application

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Halyna Zernova

Question

How to enable access to the Premium subscription in the ABBYY mobile application, if the Premium features have not been activated after purchasing/renewing the subscription in the application? 

Answer

If the Premium subscription was purchased for the ABBYY mobile application, but the Premium features do not work, try to do the following:

  1. Make sure that the same Apple ID (used for the original purchase) is used on the device. 
  2. Change the Internet connection (for example, use a Wi-Fi connection).
  3. Run the ABBYY application > Go to Settings > Restore purchases.

If the Premium is still inaccessible, please submit a support request and send the following information:

  1. The screenshot of the window "Premium": open the application > Settings > tap on Premium.
  2. What happens after pressing the Restore purchases button? Is there any pop-up message? If yes, please send a screenshot of it.
  3. The screenshot of the main screen of the application (right after opening).
  4. Confirm that the same Apple ID (used for the original purchase) is used on the device. 

Have more questions? Submit a request

Comments

9 comments

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  • Avatar

    Dennis

    Cannot add cards to my existing list of clients

    1
  • Avatar

    Halyna Zernova

    Dear Dennis!

    I created a ticket to our support team based on your question. Please wait for a response to your email.

    Kind regards,

    Halyna Zernova

    0
  • Avatar

    Camille Rahal

    I purchased the application on iphone and now I have changed my phone to Android so how can I sign in on the Android?

    0
  • Avatar

    Victoria Dvornikova

    Hi Camille Rahal,

    I have created a support ticket based on your question. Please await a reply from our Support team.

    0
  • Avatar

    S K, Puneeth Kumar

    Not able to access premium features after making payment

    0
  • Avatar

    Gopalakrishnan.R

    Not able to access premium features, apple ID and Abbyy ID was same.

    0
  • Avatar

    TenZnany

    Why I have to restore my premium after every update?

    0
  • Avatar

    Vivian Lau

    Please advise how I can install ABBYY on two different iPhones. I would likely my EA to support me to scan and store my contact on the App. However I cannot release the iPhone I am using to her.

    How can this be done on a different iPhone/ iPad or windows laptop?

    0
  • Avatar

    Erin McGarry

    hi Vivian Lau - I have created a ticket for your question. You will receive a response via email from one of our support agents. 

    0

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