Question
How to enable access to the Premium subscription in the ABBYY mobile application, if the Premium features have not been activated after purchasing/renewing the subscription in the application?
Answer
If the Premium subscription was purchased for the ABBYY mobile application, but the Premium features do not work, try to do the following:
- Make sure that the same Apple ID (used for the original purchase) is used on the device.
- Change the Internet connection (for example, use a Wi-Fi connection).
- Run the ABBYY application > Go to Settings > Restore purchases.
If the Premium is still inaccessible, please submit a support request and send the following information:
- The screenshot of the window "Premium": open the application > Settings > tap on Premium.
- What happens after pressing the Restore purchases button? Is there any pop-up message? If yes, please send a screenshot of it.
- The screenshot of the main screen of the application (right after opening).
- Confirm that the same Apple ID (used for the original purchase) is used on the device.
Comments
7 comments
Dennis
Cannot add cards to my existing list of clients
Halyna Zernova
Dear Dennis!
I created a ticket to our support team based on your question. Please wait for a response to your email.
Kind regards,
Halyna Zernova
Camille Rahal
I purchased the application on iphone and now I have changed my phone to Android so how can I sign in on the Android?
Victoria Dvornikova
Hi Camille Rahal,
I have created a support ticket based on your question. Please await a reply from our Support team.
S K, Puneeth Kumar
Not able to access premium features after making payment
Gopalakrishnan.R
Not able to access premium features, apple ID and Abbyy ID was same.
TenZnany
Why I have to restore my premium after every update?
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