Unable to access Premium account

Avatar

Halyna Zernova

If you have purchased the Premium subscription for ABBYY mobile app, but the Premium features do not work, please try to do the following:

 

If you have iPhone

1) Make sure that you sign in with the same Apple ID that you used for the original purchase.

2) Change the Internet connection on your phone (for example use Wi-Fi connection).

3) Run your ABBYY app  > Go to Settings > Restore your purchases.

 

If you use Android phone

1) Make sure that you are logged in to the Gmail account, which was used for the purchase.

2) Check the internet connection and try to restart the app.

3) Try to restart the mobile device.

 

Was this article helpful?

20 out of 57 found this helpful

Have more questions? Submit a request

Comments

4 comments

Sort by Date Votes
  • Avatar

    Dennis

    Cannot add cards to my existing list of clients

    1
  • Avatar

    Halyna Zernova

    Dear Dennis!

    I created a ticket to our support team based on your question. Please wait for a response to your email.

    Kind regards,

    Halyna Zernova

    0
  • Avatar

    Camille Rahal

    I purchased the application on iphone and now I have changed my phone to Android so how can I sign in on the Android?

    0
  • Avatar

    Victoria Dvornikova

    Hi Camille Rahal,

    I have created a support ticket based on your question. Please await a reply from our Support team.

    0

Please sign in to leave a comment.