The error “Application cannot be started. Contact the application vendor” is thrown when installing the Scanning Station in the Google Chrome

Symptoms

The “Application cannot be started. Contact the application vendor” error:

during Scanning Station installation via the Administration and Monitoring Console:

mceclip0.png

Cause

By default, Google Chrome does not contain technology for launching ClickOnce applications.

Resolution

Note that only Internet Explorer or Microsoft Edge may be used for opening the web page and download the ScanStationFCLauncher file without any additional modification. In order to install the ScanStation via Chrome the ClickOnce for Google Chrome plugin should be installed.

 

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