Symptoms
When you scan a document with your scanner the product ABBYY FineReader <version> Sprint is displayed as suggested software for scanning:
Cause
The issue can be connected with incorrect program removing when some information are still present in the system.
Resolution
To resolve the issue, please follow the steps below:
- Uninstall program if it is still displayed in Programs and Features (Control Panel > Programs > Programs and Features).
- Remove the following folders:
- %userprofile%\AppData\Roaming\ABBYY\FineReaderSprint\<version>
- %userprofile%\AppData\Local\ABBYY\FineReaderSprint\<version>
- C:\ProgramData\ABBYY\FineReaderSprint\<version>
- Remove the following registry branches:
- HKEY_CURRENT_USER\Software\ABBYY\Sprint\<version>
- HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\ABBYY\Sprint\<version>
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