Symptoms

When you scan a document with your scanner the product ABBYY FineReader <version> Sprint is displayed as suggested software for scanning:

Cause

The issue can be connected with incorrect program removing when some information are still present in the system.

Resolution

To resolve the issue, please follow the steps below:

1. Uninstall program if it is still displayed in Programs and Features (Control Panel > Programs > Programs and Features).
2. Remove the following folders:
   
   • %userprofile%\AppData\Roaming\ABBYY\FineReaderSprint\<version>
   • %userprofile%\AppData\Local\ABBYY\FineReaderSprint\<version>
   • C:\ProgramData\ABBYY\FineReaderSprint\<version>
3. Remove the following registry branches: 
   
   • HKEY_CURRENT_USER\Software\ABBYY\Sprint\<version> 
   • HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\ABBYY\Sprint\<version>