Questions

How to reset the Administrator password in FlexiCapture?

Answer

There are several ways to reset password in the Administration & Monitoring Console:

1. Log into the computer under the Administrator account – the same account that is the System Administrator of the FlexiCapture.
2. Open the link:

   http://<servername>/FlexiCapture12/Monitoring/WinAuth/#Summary<http://%3cservername%3e/FlexiCapture12/Monitoring/WinAuth/#Summary>  
   

   where <servername> is the name of the Application Server. For example, localhost.
3. If the Administration Console has successfully opened, go to Settings > Users, click on the Administrator account, and click Reset password.
4. After resetting the password it will be either set to default password “password”, or the password will be sent to the email (if the SMTP server is configured). 

If this method does not help, try to perform the following actions: 

1. User accounts are stored in the table Principal of the FlexiCapture database. The database table contains the following columns: Name, PasswordHash, PasswordReset, etc. The Name column stores the user login. The user's password hash is stored in the PasswordHash column.
2.  It's possible to manually change the PasswordHash value for the user with administrative rights to E8F97FBA9104D1EA5047948E6DFB67FACD9F5B73. This hash corresponds to the password “password”.
3. After this is done, the administrator can log in using this password.
4. If the user is successfully logged in to the Administration Console, go to Settings > Users, click on the Administrator account, and click Reset password. After reset the password, either the default password “password” will be set or the password will be sent by email (if the SMTP server is configured).