"Wrong E-Mail or password" error message in ABBYY Account

When trying to enter an ABBYY Account in Business Card Reader, the following message appears: Wrong E-Mail or password. Using the forgotten password link does not help to fix the issue.

This issue may be caused by a user's profile that had created in another ABBYY service.

To fix this issue, please do the following:

  1. Go to https://account.abbyy.com/forgot-password;
  2. Enter your email address;
  3. Click on the "REQUEST PASSWORD RESET LINK" button;
  4. Follow the instructions from the letter you have received.

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    Followed instructions- changed password- still cannot use cardscanner.

    Rejects at the authentication phase.

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    Halyna Zernova

    Dear Dennis,

    I created a ticket to our support team based on your question. Please wait for a response to your email.

    Kind regards,

    Halyna Zernova


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