"Wrong E-Mail or password" error message in ABBYY Account

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Alina Poplavska

Symptoms

When trying to enter an ABBYY Account in Business Card Reader, the following message appears:

Wrong E-Mail or password.

Using the forgotten password link does not help to fix the issue.

Cause

This issue may be caused by a user's profile that had been created in another ABBYY service.

Resolution

To fix this issue, please do the following:

  1. Go to https://my.abbyybcr.com/;
  2. Enter your email address;
  3. Click on the REQUEST PASSWORD RESET LINK button;
  4. Follow the instructions from the letter you have received.

Have more questions? Submit a request

Comments

2 comments

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  • Avatar

    Halyna Zernova

    Dear Dennis,

    I created a ticket to our support team based on your question. Please wait for a response to your email.

    Kind regards,

    Halyna Zernova

    0
  • Avatar

    Dennis

    Followed instructions- changed password- still cannot use cardscanner.

    Rejects at the authentication phase.

    0

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