"FineReader Licensing Service can not be started" error message during the reinstallation

Issue

When trying to reinstall FineReader <edition> program on the same machine, the following error messages appears:

ABBYY Licensing Service is unavailable: The RPC server is unavailable.
Diagnostic Message: 950(0x000006BA) 1050(0x000006BA).
The 'ABBYY FineReader <edition> Licensing Service' (ABBYY.Licensing.FineReader.<edition>) can not be started. Please make sure you have sufficient rights to start the service.

Cause

The reinstallation issue may occur due to some files from the previous installation, that are still on the machine.

Resolution

In order to resolve the issue and install the program, please follow the steps below:

1. Delete the following folders:

C:\ProgramData\ABBYY\FineReader\<edition>\Licenses;
C:\Users\%username%\AppData\Local\ABBYY\FineReader\<edition>;
C:\Users\%username%\AppData\Roaming\ABBYY\FineReader\<edition>;
C:\temp\FR<edition>;
C:\Program Files (x86)\ABBYY FineReader <edition>.

Note: the Program Data folder may be hidden. To show hidden folders, consult the following link: Show hidden files.

2. Make sure that FineReader Licensing service is not displayed in the registry branch:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\ABBYY.Licensing.FineReader.15.0

If you can see it there, please remove the service via Command Prompt:

sc delete "ABBYY.Licensing.FineReader.15.0"

3. Download the last release of your copy of FineReader.
You may also request the last release of FineReader by creating a support ticket.

4. Start the installation process by right-clicking on the downloaded file and selecting Run as administrator.

If the issue is still actual, after the steps above, please contact the Support Team.

Additional information

If you have Carbon Black antivirus software installed on your computer check the following article.

Comments

4 comments

Victoria Dvornikova

September 28, 2020 07:09
Hi Visu,

I`ve created a support ticket based on your question. Please await a reply from Customer Support team soon.

0
Anna Piatnytska

May 07, 2020 10:34
Dear Vijendrar,
Note that this article describes how to resolve the specified issue for older versions of the ABBYY programs (FineReader 12, PDF Transformer +, FineReader 12 Sprint). The solution for FineReader 15 may be different.

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Vijendrar Dhwaraganahalli

April 28, 2020 21:32
This procedure did not work on Fine Reader 15.

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Visu Ravi

September 27, 2020 10:23
suddenly from 25.09.2020 ABBY FINE READER 14 says

ABBY Licensing Service is unavailable
The RPC server is unavailable

I have been using for the last 4 years

can any body give solution

i have uninstalled and again reinstalled on 26.09.2020

0

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