"There is a problem with this Windows Installer package" error during FineReader installation


When trying to install the FineReader program, the following error message appears: 
There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor.


The issue might be caused by some operating system issues that interrupt the correct installation of all components.


Try to restore all system files within the command prompt as described below:

  1.  Press the Windows + S key shortcut and type cmd in the search field.
  2. Right-click the Command Prompt icon and select Run as Administrator.

    If the device is running Windows 10, Windows 8.1, or Windows 8, first run the inbox Deployment Image Servicing and Management (DISM) tool before running the System File Checker.  (If the device is running Windows 7 or Windows Vista, skip to Step 3.) 
  3. Type the following command, and then press Enter. It may take several minutes for the command operation to be completed.
    DISM.exe /Online /Cleanup-image /Restorehealth

    Important: When this command is run, DISM uses Windows Update to provide the files that are required to fix corruptions. However, if the Windows Update client is already broken, use a running Windows installation as the repair source, or use a Windows side-by-side folder from a network share or from a removable media, such as the Windows DVD, as the source of the files. To do this, run the following command instead:

    DISM.exe /Online /Cleanup-Image /RestoreHealth /Source:C:\RepairSource\Windows /LimitAccess

    Note: Replace the C:\RepairSource\Windows placeholder with the location of the repair source. For more information about using the DISM tool to repair Windows, reference Repair a Windows Image.

  4. At the command prompt, type the following command, and then press ENTER:
    sfc /scannow 

    The sfc /scannow command will scan all protected system files, and replace corrupted files with a cached copy that is located in a compressed folder at %WinDir%\System32\dllcache.
    The %WinDir% placeholder represents the Windows operating system folder. For example, C:\Windows.

    Note: Do not close this Command Prompt window until the verification is 100% complete. The scan results will be shown after this process is finished.

  5. Try to start the installation of the program one more time.

If the issue is still relevant, please try to do the following:

  1. Go to Control Panel > Clock, Language and Region > Region​ (or run control intl.cpl command).
  2. Select the Administrative tab.
  3. Click Change system locale...
  4. Uncheck Use Unicode UTF-8 for worldwide language support option.
  5. Click OK.
  6. Restart Windows.
  7. Try to install the program.

If the issue is still actual, after completing the steps above, please submit a request.

Additional Information

Use the System File Checker tool to repair missing or corrupted system files

Have more questions? Submit a request



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