Error appears when FineReader PDF 15 installation is launched from MSI file

At the end of the installation the following error message appears:

  • "Service ABBYY FineReader 15 Licensing Service (ABBYY.Licensing.FineReader.15.0) failed to start. Verify that you have sufficient privileges to start system services."
  • "Cannot load DLL C:\Program Files (x86)\ABBYY FineReader 15\RecPage.dll.
    The module wasn´t found."


Starting from Release 5 (see Change Log for version history), FineReader 15 requires that Visual C++ Redist is installed on the computer. Without the Visual C++ Redistributable already installed on the computer, installing FineReader PDF 15 will be impossible.


Preinstall Visual C++ Redistributable before installing FineReader PDF 15.

See the Installation help page for detailed instructions.


If the issue still persists after the steps above, please contact the Support Team.

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