How to troubleshoot and fix problems that block ABBYY product components from being installed or removed

Many of the ABBYY product installation errors such as:

  • "The <filename> is not marked for deleting" when uninstalling the software that did not finish installing properly.
  • "Error 1316. The specified account already exists." when trying to re-install the software that was not deleted completely.

can be solved by following the steps described in this article on Microsoft website - https://support.microsoft.com/en-us/help/17588/windows-fix-problems-that-block-programs-being-installed-or-removed.

This method is not product specific and can solve most of the Windows problems that can block ABBYY product components from being installed or removed.

The above errors can occur under the following circumstances:

  • Some components of the previous install were not removed when you uninstalled using the Windows Control Panel. 
  • A corrupted product installation left "residue" that prevents re-installation.

In this case, download and run the troubleshooter tool from the link above, let it scan your system for possible issues and then follow the instructions to choose the type of issue you are facing - installation or uninstallation. After this, you will be prompted to choose the software you are having trouble uninstalling or the .msi file you can't install. The tool will complete the installation or removal of chosen software.

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