Unable to download Release 5 update for FineReader PDF 15 on Windows 7 and Windows 8

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Nina Blokhina

  • Edited

If during downloading a Release 5 update for FineReader PDF 15 on Windows 7 and Windows 8 you faced the following error message:

There was a problem with downloading updates. Cannot establish an Internet connection.

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To download the update, follow the steps below:
  1. Open Internet Explorer;
  2. Go to Internet Options > Advanced;
  3. Choose the setting to use TLS 1.2 protocol;
  4. Try to download the update again.

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