Issue
When trying to open a document in FineReader 15 the following error message appears:
"The system cannot find the path specified."
Cause
The error message described may occur because of several reasons:
- An external drive was connected to the computer.
- Windows username was changed.
- Documents or other default user folder is not available (was removed or redirected).
- Invalid Registry branches paths.
Resolution
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External drive:
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Uninstall the program with the external drive connected using standard Windows methods: (Start > Control Panel > Programs > Programs and Features);
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Delete the following folders if they still exist:
C:\Program Files (x86)\ABBYY FineReader 15;
C:\Users\%userprofile%\AppData\Roaming\ABBYY\FineReader\15.00;
C:\ProgramData\ABBYY\FineReader\15.00;
C:\temp\FR15.
The Program Data folder can be hidden. To show hidden folders, please consult the following article: Show hidden files. -
Disconnect the external drive.
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Download the distribution kit to a local drive.
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Launch the installation by double-clicking the downloaded file.
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Windows username:
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Open the Windows Environment Variables (go to Control Panel > System and Security > System > Advanced System Settings, click Environment Variables...,).
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Check the TEMP and TMP variables values (it should contain your Windows username).
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Correct the inconsistency between the values or try to change them to C:\Temp.
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Documents (or other default user folders):
- Check if the folder %userprofile%\Documents can be opened in Windows Explorer
If it is not possible: -
Open C:\Users\%username%.
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Create a Documents folder if it doesn't exist.
- Check if the folder %userprofile%\Documents can be opened in Windows Explorer
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Registry branches:
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Press Windows + R on a keyboard, enter Regedit, and launch registry editor as administrator.
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In the registry editor find the registry branches:
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HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Shell Folders
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HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders
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Make sure that the correct paths for all user folders are displayed in the registry branches.
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