Issue

When trying to open a document in FineReader 15 the following error message appears:

"The system cannot find the path specified."

Cause

The error message described may occur because of several reasons:

• An external drive was connected to the computer;
• Windows username was changed;
• Documents or other default user folder is not available (was removed or redirected);
• Invalid Registry branches paths.

Resolution

1. External drive:

   • Uninstall the program with the external drive connected using standard Windows methods: (Start > Control Panel > Programs > Programs and Features);

   • Delete the following folders if they still exist:
     C:\Program Files (x86)\ABBYY FineReader 15
     C:\Users\%userprofile%\AppData\Roaming\ABBYY\FineReader\15.00
     C:\ProgramData\ABBYY\FineReader\15.00;
     C:\temp\FR15
     Please note that Program Data can be hidden.
     

   • Disconnect the external drive

   • Download the distribution to a local drive

   • Launch the installation by double-click onto the downloaded file

2. Windows username:

   • Open the Windows Environment Variables (go to Control Panel > System and Security > System > Advanced System Settings, click Environment Variables...,);

   • Check the TEMP and TMP variables values (it should contain your Windows username);

   • Correct the inconsistency between the values or try to change them to C:\Temp.

3. Documents (or other default user folders):

   • Open C:\Users\%username%;

   • Create Documents folder if it doesn't exist.

4. Registry branches:

   • Press Windows + R on a keyboard, enter Regedit, and launch registry editor as administrator.

   • In the registry editor find the registry branches:

     • HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Shell Folders

     • HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders

   • Make sure that the correct paths for all user folders are displayed in the registry branches.