Unable to purchase a subscription for iOS


Why is it not possible to purchase a subscription for the ABBYY application on iOS (the circle is spinning, etc)? 


If the purchase of a subscription for a mobile application for iOS (BCR, FineReader PDF, TextGrabber) can not be conducted for some technical reason, please try to do the following:

  1. Restart the mobile device.
  2. Check that an Internet connection is stable and\or try to switch between Internet connection types (Wi-Fi, LTE, etc.)
  3. Try to purchase the subscription.

In case the issue persists, please make sure that in-app purchases are enabled in the Screen Time settings on the device. To turn them on, follow the instructions below:

  1. Go to Settings on iPhone.
  2. Tap Screen Time > Content & Privacy Restrictions:
    This option is turned on: tap iTunes and App Store Purchases.
    This option is turned off: skip this instruction, and go to the next solution.
  3. Tap In-app Purchases.
  4. Choose Allow.
    This enables in-app purchases. Try to purchase the subscription. 

If all the instructions from above did not help or the Content & Privacy Restrictions option was turned off, then the other possible solution is to check and update the information associated with the Apple ID. Please do the following: 

  1. Go to Settings on iPhone and tap your name on the top of the screen.
  2. Choose Payment & Delivery. Enter the Apple ID and password if needed.
  3. Verify that the credit card or PayPal information is up to date. If needed, add or edit the payment information.

Have more questions? Submit a request



Please sign in to leave a comment.