Why can't I buy a subscription for iOS?

Avatar

Nataliia Fasolia

  • Edited

If you are not able to purchase a mobile app for iOS (BCR, FineReader PDF, TextGrabber), please try to do the following:

  1. Restart your mobile device.
  2. Make sure that you have a stable internet connection and\or try to switch between internet connection types (Wi-Fi, LTE, etc.)
  3. Try to purchase the subscription.

In case the issue persists, please make sure that in-app purchases were enabled in the Screen Time settings on your phone. To turn them on, follow the instruction below:

  1. Go to the Settings on your iPhone.
  2. Tap Screen Time > Content & Privacy Restrictions:
      • This option is turned on: tap iTunes and App Store Purchases.
      • This option is turned off: skip this instruction, and go to the next solution.
  3. Tap In-app Purchases.
  4. Choose Allow.
    You should now be able to make in-app purchases. 

If all the instructions from above did not help or Content & Privacy Restrictions option was turned off, then the other possible solution is to check and update the information associated with your Apple ID. Please do the following: 

  1. Go to Settings on your iPhone and tap your name on the top of the screen.
  2. Choose Payment & Delivery. You might need to enter your Apple ID password.
  3. Verify that your credit card or PayPal information is up to date. If needed, add or edit your payment information.

Related articles

I can't purchase the application/subscription

Was this article helpful?

0 out of 3 found this helpful

Have more questions? Submit a request

Comments

0 comments

Please sign in to leave a comment.