Unable to purchase a subscription for iOS

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Nataliia Fasolia

  • Edited

Question

Why is it not possible to purchase a subscription for the ABBYY application on iOS (the circle is spinning, etc)? 

Answer 

If the purchase of a subscription for a mobile application for iOS (BCR, FineReader PDF, TextGrabber) can not be conducted for some technical reason, please try to do the following:

  1. Restart the mobile device.
  2. Check that an Internet connection is stable and\or try to switch between Internet connection types (Wi-Fi, LTE, etc.)
  3. Try to purchase the subscription.

In case the issue persists, please make sure that in-app purchases are enabled in the Screen Time settings on the device. To turn them on, follow the instructions below:

  1. Go to Settings on iPhone.
  2. Tap Screen Time > Content & Privacy Restrictions:
    This option is turned on: tap iTunes and App Store Purchases.
    This option is turned off: skip this instruction, and go to the next solution.
  3. Tap In-app Purchases.
  4. Choose Allow.
    This enables in-app purchases. Try to purchase the subscription. 

If all the instructions from above did not help or the Content & Privacy Restrictions option was turned off, then the other possible solution is to check and update the information associated with the Apple ID. Please do the following: 

  1. Go to Settings on iPhone and tap your name on the top of the screen.
  2. Choose Payment & Delivery. Enter the Apple ID and password if needed.
  3. Verify that the credit card or PayPal information is up to date. If needed, add or edit the payment information.

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