Why can't I buy a subscription for iOS?

If you are not able to purchase a mobile app for iOS (BCR, FineReader PDF, TextGrabber), please try to do the following:

  1. Restart your mobile device.
  2. Make sure that you have a stable internet connection and\or try to switch between internet connection types (Wi-Fi, LTE, etc.)
  3. Try to purchase the subscription.

In case the issue persists, please make sure that in-app purchases were enabled in the Screen Time settings on your phone. To turn them on, follow the instruction below:

  1. Go to the Settings on your iPhone.
  2. Tap Screen Time > Content & Privacy Restrictions:
      • This option is turned on: tap iTunes and App Store Purchases.
      • This option is turned off: skip this instruction, and go to the next solution.
  3. Tap In-app Purchases.
  4. Choose Allow.
    You should now be able to make in-app purchases. 

If all the instructions from above did not help or Content & Privacy Restrictions option was turned off, then the other possible solution is to check and update the information associated with your Apple ID. Please do the following: 

  1. Go to Settings on your iPhone and tap your name on the top of the screen.
  2. Choose Payment & Delivery. You might need to enter your Apple ID password.
  3. Verify that your credit card or PayPal information is up to date. If needed, add or edit your payment information.

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