Why Hot Folder task cannot be completed?

Issue

It may happen that you have enough pages in the license for processing the files in Hot Folder, but the task refuses to be completed.

Cause 

This situation may be caused by the number of pages in the folder you selected for processing. If the folder selected for the task has more pages than the number of pages to be processed in the license, the task will not be started and processed. For example, if you have 5000 pages limit for processing in Hot Folder and the folder you selected contains 5002 pages, the task will not be processed. 

Resolution

As a solution, we recommend you select the folder that contains fewer pages than the limitation for Hot Folder in the license. 

As another solution, you may contact our sales department to select the program that better fits your scenario or the number of files for processing. 

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